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JR

Jordan Reyes

2m ago

Support Triage Agent

active

Got it, thanks — that resolves it.

PN

Priya Nair

18m ago

Billing Assistant

escalated

Thank you, I appreciate the quick turnaround.

SO

Sam Okafor

1h ago

Technical Support L1

resolved

That worked, thank you!

AW

Alicia Wong

3h ago

Onboarding Concierge

resolved

Glad to help — let me know if you run into anything else.

ML

Marcus Lee

26m ago

Lead Qualifier

active

Sounds good, let's set that up.

DK

Dana Kim

45m ago

Contract Reviewer

escalated

Thanks, escalating to legal now.

DK

Dana Kim

Contract Reviewer · Email

escalated
Can you review the vendor MSA I just uploaded and flag anything unusual?
2:30 PM
I reviewed the MSA — section 8.2's liability cap is set well below our standard floor, and the termination notice period is 15 days instead of our usual 30. I'd recommend legal review before signing.
2:33 PM
Thinking

Reading knowledge base

Standard MSA clause library

310ms

Retrieving flagged clauses

270ms

Calling model

Claude Opus 5

540ms

Formatting response

50ms
Thanks, escalating to legal now.
2:36 PM

Customer

Dana Kim

dana.kim@northfield.legal

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Contract Reviewer

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LegalContract Review