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JR

Jordan Reyes

2m ago

Support Triage Agent

active

Got it, thanks — that resolves it.

PN

Priya Nair

18m ago

Billing Assistant

escalated

Thank you, I appreciate the quick turnaround.

SO

Sam Okafor

1h ago

Technical Support L1

resolved

That worked, thank you!

AW

Alicia Wong

3h ago

Onboarding Concierge

resolved

Glad to help — let me know if you run into anything else.

ML

Marcus Lee

26m ago

Lead Qualifier

active

Sounds good, let's set that up.

DK

Dana Kim

45m ago

Contract Reviewer

escalated

Thanks, escalating to legal now.

JR

Jordan Reyes

Support Triage Agent · Web widget

active
Hi, I submitted a new lead this morning through the enrichment workflow but I haven't gotten a notification back yet. Is that expected?
9:58 AM
Thanks for flagging this, Jordan — let me check the status of your Lead Enrichment run.
9:59 AM
Thinking

Reading knowledge base

Checked Onboarding_Playbook.pdf for workflow SLAs

180ms

Retrieving workflow run

Found run #4821 — Lead Enrichment

90ms

Calling model

Claude Sonnet 5 · reasoning over run trace

420ms

Formatting response

60ms
I found it — run #4821 hit a temporary rate limit notifying your team on Slack, but it retried automatically and completed successfully. Your lead was scored and routed.
10:00 AM
Got it, thanks — that resolves it.
10:01 AM

Customer

Jordan Reyes

jordan.reyes@brightpath.io

Handled by

Support Triage Agent

Related workflow

Lead Enrichment · Run #4821

Tags

Lead EnrichmentFollow-up