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JR

Jordan Reyes

2m ago

Support Triage Agent

active

Got it, thanks — that resolves it.

PN

Priya Nair

18m ago

Billing Assistant

escalated

Thank you, I appreciate the quick turnaround.

SO

Sam Okafor

1h ago

Technical Support L1

resolved

That worked, thank you!

AW

Alicia Wong

3h ago

Onboarding Concierge

resolved

Glad to help — let me know if you run into anything else.

ML

Marcus Lee

26m ago

Lead Qualifier

active

Sounds good, let's set that up.

DK

Dana Kim

45m ago

Contract Reviewer

escalated

Thanks, escalating to legal now.

ML

Marcus Lee

Lead Qualifier · Web widget

active
We're a 40-person team evaluating AI SaaS dashboards — what's the difference between your Sonnet and Opus tiers?
1:10 PM
Great question — Sonnet is our balanced tier for most day-to-day agents, while Opus is reserved for higher-stakes reasoning like contract review. I can get you time with our sales team to walk through pricing in detail.
1:11 PM
Thinking

Reading knowledge base

Legacy_Pricing_2024.pdf (flagged outdated — cross-checked with current tiers)

260ms

Calling model

Claude Sonnet 5

380ms

Formatting response

45ms
Sounds good, let's set that up.
1:14 PM

Customer

Marcus Lee

marcus.lee@vantapoint.com

Handled by

Lead Qualifier

Tags

SalesPricing