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JR

Jordan Reyes

2m ago

Support Triage Agent

active

Got it, thanks — that resolves it.

PN

Priya Nair

18m ago

Billing Assistant

escalated

Thank you, I appreciate the quick turnaround.

SO

Sam Okafor

1h ago

Technical Support L1

resolved

That worked, thank you!

AW

Alicia Wong

3h ago

Onboarding Concierge

resolved

Glad to help — let me know if you run into anything else.

ML

Marcus Lee

26m ago

Lead Qualifier

active

Sounds good, let's set that up.

DK

Dana Kim

45m ago

Contract Reviewer

escalated

Thanks, escalating to legal now.

PN

Priya Nair

Billing Assistant · Email

escalated
I was charged twice for my Pro plan this month — can someone look into this?
Yesterday, 4:12 PM
I can see two charges of $89 on Nov 2nd — that does look like a duplicate. I've flagged this for a refund; it should post within 3–5 business days. I'm also escalating to a specialist to confirm.
Yesterday, 4:15 PM
Thinking

Reading knowledge base

Billing Assistant — Dispute Handling prompt

140ms

Retrieving billing records

310ms

Calling model

Claude Sonnet 5

390ms

Formatting response

50ms
Thank you, I appreciate the quick turnaround.
Yesterday, 4:20 PM

Customer

Priya Nair

priya.nair@fernwoodco.com

Handled by

Billing Assistant

Tags

BillingRefund